Viacom18 Media Private Limited (“We”, “Us”, “Our”, “Viacom18”) is strongly committed to the data subject’s (“You”, “Your”, “User”) right to privacy and to keeping Your in formation secure. To earn Your trust and confidence in Our commitment, We are fully disclosing Our privacy practices. We encourage You to read Our privacy statement to understand what types of information We collect and how We use this information. This statement applies solely to the information collected on www.desiplaytv.com (“Website”).
ACCESSING WEBSITE THROUGH VPN/ PROXY
You should not access or use the Website by means of any mechanism or technology which conceals Your actual geo-location or provides incorrect details of Your location (for example, use a virtual private network (VPN/Proxy) to access the Website).
We will not be responsible or liable for any collection, storage or processing of Your Personal Information or data if You use any mechanism or technology to access or use Website which conceals Your actual geo-location.
COLLECTION OF PERSONAL INFORMATION AND ITS USE
‘Personal Information’ is defined as any information that identifies (whether directly or indirectly), relates to, describes, or is reasonably capable of being associated with a particular individual or natural person, such as the individual’s name, postal address, email address, and mobile number.
When anonymous information is directly or indirectly associated with Personal Information, the resulting information can also be treated as Personal Information.
We may use the Personal information collected to provide, analyse, administer, enhance and personalize Our service and marketing efforts, to process Your Registration, and to communicate with You related to the cases mentioned below.
For example, We may use Your Personal information to:
• verify Your identity; to help provide Our services and to administer those services.
• communicate with You concerning Our services (for example by email, push notifications, text messaging, and online messaging channels), so that We communicate news regarding the Website to You.
• determine Your requirements and provide personalized suggestions, tips and promotional content for various topics all of which We think will be of interest to You;
• prevent, detect and investigate potentially prohibited or illegal activities, including fraud;
• analyze and understand Our audience, improve Our service (including Our user interface experiences);
• notify You about changes in terms of service.
We provide personalisation by using data You submit to Us in terms of cookies, and other technologies in relation to the devices You use.
You can also raise a request to alter Your consent choices at firstname.lastname@example.org.
INFORMATION YOU PROVIDE TO US
We may ask for and collect the following Personal Information about You when You use the Website and without this information We may not be able to provide You with all the requested services;
To use certain features on the Website and for the services (such as event registrations and Website campaigns, surveys, quizzes, polls), You may provide basic contact Information through forms available on the Website (“Registration”), including but not limited to:
o First Name
o Last Name
o Email Address
o Phone number
o Country of residence
INFORMATION YOU PROVIDE TO US VOLUNTARILY
If You send Us personal correspondence, such as emails or letters; We may collect and store such information.
We may collect additional information at other times, when You provide feedback(s), modify Your email preferences, respond to surveys, or communicate with Us. This information may include Your name, e-mail id, mobile number, city, etc.
INFORMATION WE COLLECT AUTOMATICALLY
We collect information about You and Your use of Our service, Your interactions with Us and Our service partners, as well as information regarding Your computer or other devices used to access Our service and Website (such as mobile devices, tablets and other viewing devices). This information may include, but is not limited to:
o Activities on the Website such as type of pages viewed, time spent on pages, search queries etc.
*Note: To improve the responsiveness of the Website for Our users, We may use “cookies“, or similar electronic tools to collect information to assign each visitor a unique, random number as a User Identification (“User ID“) to understand the user’s individual interests using the identified computer.
INFERRED INFORMATION THROUGH USAGE AND LOG DATA
We may track certain information about You based upon Your behaviour on the Website. We use this information for conducting internal research on Our users’ devices, interests, usage statistics, and behaviour to better understand, protect and serve Our users. This information is compiled and analysed on an aggregated basis.
We may also collect Your information to track user behaviour and preferences for internal analytics and research. We may also use Your information:
• To evaluate Your interests for the articles published on the Website
• To perform analytics and conduct customer research, to determine Your interest, for identifying and analysing traffic patterns.
LAWFULNESS OF PROCESSING PERSONAL INFORMATION
The Website will only collect and process Personal Information about You where We have lawful basis. Lawful basis on which We would process Your Personal Information includes obtaining explicit consent from You for processing Your Personal Information or processing for “legitimate interests” where processing is necessary by Us to provide You with Our services.
In case You choose to decline to submit the Personal Information We may not be able to provide certain services to You. In any case, We will not be liable and or responsible for the denial of certain services to You for lack of You providing the necessary Personal Information. When You register on the Website, We contact You from time to time about updating Your Personal Information to provide the users such features that We believe may benefit / interest You.
DISCLOSURE TO THIRD PARTIES
a. General Disclosure
At times the Website may make certain Personal Information available to strategic partners that work with the Website to provide service, or that help the Website market to users and potential users. The Personal information will only be shared by the Website to provide or improve Our service and marketing aspects; under no circumstances do We sell Personal Information nor do We share Personal Information with third parties for their marketing purposes.
We may disclose Your Personal Information to:
• Affiliates/subsidiaries or Our group companies;
• Our Analytics partners
• Our professional advisers, including Our accountants, auditors and lawyers;
• Other telecommunication and information Services providers;
• by disclosing individual records as may be required by law; or
• Government and regulatory authorities and other organisations, as required or authorised by law.
• In the event Viacom18 is merged with or acquired by another company or in case of re-organization or re-structuring of business, We and Our affiliates may share Your personal information, wholly or in part, with another business entity.
We will take necessary measures to ensure that these entities only use such information to perform the above functions, and that they have adequate procedures in place to deal with Your data securely.
b. Service Providers
We may share anonymous or deidentified or aggregate consumer information publicly and with Our service partners. For example, We share information publicly to show trends about the general use of Our services. We also allow specific partners to collect information from Your browser or device for marketing/promotions and measurement purposes using their own cookies or similar technologies.
The Website may disclose Personal Information, if required to do so by law or in the good-faith belief that such action is necessary to:
• conform to the edicts of the law or comply with legal process served on the Website or its owners;
• protect and defend the rights or property of the Website-owners, the Website or the users of the Website;
• Act under exigent circumstances to protect the personal safety of users of the Website, its owners, or the public.
• We may need to share details with third parties (such as auditors or legal advisors) to obtain advice. Any such processing will be governed by an agreement in the form required by law, preserving any statutory data protection rights.
YOUR CONTROLS AND CHOICES
Managing Your Information
When You use the services from Viacom18 (Websites or any of its sub sites), We make good efforts to provide You, as and when requested by You, with access to Your Personal Information and shall further ensure that any Personal Information or information found to be inaccurate or deficient shall be corrected or amended as feasible, subject to any requirement for such Personal Information or information to be retained by law or for legitimate business purposes.
We ask individual users to identify themselves and the information requested to be accessed, corrected or removed before processing such requests, and We may decline to process requests that are unreasonably repetitive or systematic, require disproportionate technical effort, jeopardize the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup tapes), or for which access is not otherwise required. In any case, where We provide information access and correction, We perform this service free of charge, except if doing so would require a disproportionate effort. Because of the way We maintain certain services, after You delete Your information, residual copies may take a period of time before they are deleted from Our active servers and may remain in Our backup systems.
To exercise rights applicable to You as a data subject, you may email Us at email@example.com and raise a request for the specified right. Kindly ensure You use appropriate subjects to mention the right (e.g. Data Access Request, Data Portability Request, Data Correction Request, Data Deletion Request) while raising all such requests, this would help Us process Your requests in a faster and more efficient manner.
We may take 30 days from the date of receipt of request to complete Your requests. However, if the nature of the requests are excessive in nature or would require significant effort then We may ask for an extension of 60 days by giving a prior notice to You with the reason for the extension.
We provide You the ability to exercise certain controls and choices regarding Our collection, use and sharing of Your Personal Information. In accordance with applicable law, Your controls and choices may include:
a. Data Access and Data Portability
You are entitled, as the data subject, to request copies of Your Personal Information held by Us. You may also be entitled to request copies of Personal Information that You have provided to Us in a structured, commonly used, and machine-readable format and/or request Us to transmit this information to another service provider (where technically feasible)
b. Rectification of Inaccurate or Incomplete Information
You can ask Us to correct inaccurate or incomplete Personal Information concerning You (this is the information which You cannot update yourself within Your Viacom18 account) by sending Us an e-mail to firstname.lastname@example.org .
You can access and update some of Your Personal Information through Your account settings. You are responsible for keeping Your Personal Information up-to-date. The Website may send You periodic reminders via e-mail to maintain the accuracy of Your Personal Information.
c. Data Retention and Erasure
Please note that if You request for the erasure of Your Personal Information:
• We may retain some of Your Personal Information as necessary for Our legitimate business interests, such as fraud detection and prevention, and enhancing safety.
• We may retain and use Your Personal Information to the extent necessary to comply with Our legal obligations and reasons of public interests in the area of public health. For example, We may keep some of Your information for tax, legal reporting and auditing obligations.
• Information You have shared with others (e.g., Reviews, forum postings) may continue to be publicly visible on the Website, even after Your account is closed/cancelled. However, attribution of such information to You will be removed. Additionally, some copies of Your information (e.g., log records) may remain in Our database, but are disassociated from personal identifiers.
• Because We maintain copies of Personal Information to protect from accidental or malicious loss and destruction, residual copies of Your Personal Information may not be removed from Our backup systems for a limited period of time.
• For archiving purposes in the public interest, scientific or historical research purposes or statistical purposes.
d. Withdrawing Consent and Restriction of Processing
For withdrawing Your consent at any time during the tenure of Our services to You, You may choose to do so by sending Us an e-mail email@example.com. We shall review Your request and may ask You to verify Your identity. Post verification, We will withdraw the consent for which request was made by You and stop any further processing of Your Personal Information.
e. Objection to Processing
Where Your Personal Information is processed for direct marketing purposes, You may, at any time ask Us to cease processing Your data for these direct marketing purposes by sending an e-mail to Us at firstname.lastname@example.org.
The Website is not intentionally designed for or directed at persons less than 18 (eighteen) years of age. Viacom18 does not knowingly permit any person who is under 18 (eighteen) years of age to register with the services or to provide any other personally identifying information. If Viacom18 becomes aware that any Personal Information of persons less than 18 (eighteen) years of age has been collected on the Website without verified parental consent, then Viacom18 will take the appropriate steps to delete any such information and notify the parent.
However, We consider it the responsibility of parents to monitor their children’s use of Our services. Nevertheless, it is Our policy is not to collect and process any Personal Information from children below 18 (eighteen) years of age or offer to send any promotional materials to persons in that category. Viacom18 does not seek or intend to seek or receive any Personal Information from children. Should a parent or guardian have reasons to believe that a minor has provided Viacom18 with Personal Information without their prior consent, please contact Our customer support team (email@example.com) to ensure that the Personal information is removed from the Website.
Data transfer, storage & processing globally
Security and compliance with laws
We are continuously implementing and updating administrative, technical, and physical security measures to help protect Your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards We may use to protect Your information are firewalls and data encryption, and information access controls. If You know or have reason to believe that Your account credentials have been lost, stolen, altered, or otherwise compromised or in case of any actual or suspected unauthorized use of Your account, please contact Us by contacting Our customer support team at: firstname.lastname@example.org.
Change in Policy
b. Data Controller
The data controller for the Website is Viacom18 with the business address of:
Viacom18 Media Pvt Ltd.
Zion Bizworld, Subhash Road – ‘A’,
Next to Garware Institute, Vile Parle (East),
Mumbai, Maharashtra – 400057,
The data protection officer (“DPO”) appointed by Viacom18 can be contacted at email@example.com.
You can write to Our the DPO in case of any grievance or compliant. You have the right to complaint about the data processing activities carried out by the Website before the competent data protection authorities.
If You have any queries, complaints regarding the collecting, processing, transfer of personal data/information or regarding this policy please do contact Our DPO at firstname.lastname@example.org.